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What should you do if your Richmond home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system safeguards your property – and your family – against the many risks you could encounter, like theft, fire, and carbon monoxide leaks. Despite the fact that your home might be ready, that doesn’t mean you are. Do you have a good idea of what to do if your Richmond home alarm system goes off? The blasting of an alarm is likely to be startling, disorienting, and may incite panic. Your best bet is to stay level-headed and adhere to these easy tips.

Steps to Take Whenever Your Home Alarm System In Richmond Triggers

You don’t want to be in this dilemma, but it’s also the reason why you ordered a home alarm system originally. You’re awakened in the middle of the night with the unmistakable sounding of an alarm after a home security component has been tripped. What is your next move?

  1. Try not to panic. This is easy to say but harder to do when your home security alarm is ringing loudly, and your pulse is racing. But staying calm is the optimal way to evaluate the situation. Avoid the urge of trying to deal with the emergency alone and permit your monitoring professionals and first responders to do their job.
  2. Protect your family. Your primary concern should be your family members and moving them to safety. If you are dealing with a burglary, this might mean moving to a designated secure area as far from entry points as possible. The invader was probably already turned away by the alarm, but it’s always wise to be extra cautious. If there’s fumes or a fire, you ought to exit your home right away.
  3. Grab your phone. The vast majority of individuals keep their cell phones with them constantly these days, but you could forget to pick it up during an emergency. You’ll want to have it. You’ll be able to stay connected with your monitoring professionals and receive alerts through your home security app.

Collaborate With Your Round-the-clock Monitoring Agents

The moment your home alarm system in Richmond goes off, your 24/7 monitoring experts will spring to action. The first move is to verify your alarm, and that involves communicating with you. The protocol they adhere to is dependent on the sort of emergency. For example, when the emergency is is for medical reasons, one attempt will be made to get in touch with you before help is sent out. In the event of a break-in - the most common type of event - a monitoring specialist will adhere to these guidelines to contact you:

  • An attempt will be made to reach you via the command hub. You will usually be requested to provide a passcode.
  • If that effort doesn’t get a response, a call is made to your main contact number.
  • A second number or first emergency contact is attempted next.
  • If there is still no answer, nearby police are sent.
  • Your monitoring agents will try to reach you again after emergency personnel are notified.

If you're not able to interact with monitoring agents, don't worry. Support will still be sent even if you're unable to confirm the emergency.

Be prepared for any emergency with a Vivint home alarm system in Richmond

Get prepared for any emergency with a state-of-the-art home alarm system in Richmond from Vivint. Contact (804) 534-2782 to start designing your home’s security today.